American Air Conditioning and Heating is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Description

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Working Conditions:

• Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear.
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
• Frequent standing, squatting, lifting and moving objects 10-75 pounds.

COMPENSATION: Salary range from $18 to $22 per hour commensurate with experience, plus benefits and a long term career path

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Because of our growth we are currently looking for new team members who are looking for a career and not just a job. We welcome new team members into our company's positive work environment by offering an attractive benefits package that includes:

• Great pay!
• Fun work environment
• Advancement opportunity
• Well-respected company in the community
• Health Insurance
• Dental Insurance
• Vision Insurance
• Company paid functions (i.e.: company picnics, banquets, breakfasts, employee award presentations and L.A. Dodger games, etc.)
• Much more!

Because we pride ourselves in our customer service and our professional team of associates, we conduct drug testing and upon conditional offer of employment a background check will be performed on all our team members. So, if you have an outgoing personality and love working with people, you are now ready for an interview.